Shipping policy

Shipping Policy

At Hemokare LLC, we work hard to get your order to you quickly and reliably. Please review the information below so you know exactly what to expect after you place an order.

WHERE WE SHIP

All orders ship from our facility in Atlanta, Georgia via USPS. We ship to all 50 U.S. states and to select international destinations. We do not ship to APO/FPO addresses at this time.

DELIVERY TIME — UNITED STATES

Most U.S. orders arrive within 1-5 business days from the time the order is placed. This window includes both order processing and carrier transit.

Orders are processed in the order they are received. Orders placed Friday through Sunday, or on a U.S. holiday, begin processing the following business day. During promotions, product launches, or peak periods, processing may take slightly longer, and we appreciate your patience.

For security and fraud prevention, some orders are placed on hold for manual review before shipment. We cannot guarantee same-day or expedited shipping for any order placed on hold for review.

Estimated delivery dates provided by the carrier are estimates, not guarantees, and may be affected by carrier delays, weather, or other circumstances outside our control.

DELIVERY TIME — INTERNATIONAL

International orders are shipped via Standard International Shipping and typically arrive within 2-4 weeks, depending on the destination country and customs clearance times. Any duties, import taxes, or customs handling fees are the responsibility of the recipient and are not included in the price paid at checkout.

TRACKING YOUR ORDER

When our team creates a shipping label, you will receive an email and/or SMS notification confirming your order has shipped, along with a tracking number.

Please allow 24-48 hours for tracking to begin updating. Once a label is created, the carrier is notified and dispatched to collect the package. In most cases pickup happens the same day, but depending on carrier workload it can take 24-48 hours. While your order shows "Pre-Shipment" or "Label Created," it means the label has been generated and the package is awaiting carrier pickup or its first scan. Once picked up, your tracking will update with an estimated delivery date.

If your tracking has not updated within 3 business days of receiving your shipping confirmation, please contact us at support@hemokare.com so we can investigate.

PROOF OF DELIVERY

The tracking information provided by the carrier serves as the official record of your shipment and delivery. Once tracking shows your order as "Delivered" to the address provided at checkout, Hemokare has fulfilled its shipping obligation for that order.

It is the customer's responsibility to provide a complete and accurate shipping address and a secure delivery location. We are not responsible for packages that are confirmed delivered by the carrier but reported as not received due to an incorrect address, an unsecured delivery location, or theft after delivery.

LOST, STOLEN, OR DAMAGED PACKAGES

If your tracking shows your package as delivered but you have not received it, we ask that you first:

1. Check with everyone at your address and any building management or mailroom.
2. Look around your property and common drop-off points.
3. Confirm the shipping address on your order confirmation is correct.
4. Allow 1-2 additional business days, as carriers occasionally mark items delivered before the final drop-off.

If you still cannot locate your package, contact us at support@hemokare.com within 7 days of the delivery date and we will work with you and the carrier to resolve the issue. For packages lost in transit (no delivery scan), or that arrive damaged, please contact us with your order number and, if applicable, photos of the damage so we can make it right.

INCORRECT SHIPPING ADDRESS

If the address on your order confirmation is incorrect, email us as soon as possible at support@hemokare.com. For fraud prevention, we cannot change an entire shipping address after an order is placed, but we can correct minor errors such as a zip code, apartment number, or house number before the order ships. We are unable to reroute or refund orders shipped to an address entered incorrectly by the customer at checkout.

QUESTIONS OR CONCERNS

We are here to help. If you have any issue with your order, please reach out to our team before disputing a charge so we can resolve it directly and quickly:

Email: support@hemokare.com
Phone: (888) 462-2880

We respond to all inquiries within 1-2 business days.

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These statements have not been evaluated by the FDA. This product is not intended to diagnose, treat, cure, or prevent any disease.