Help Center

How can we help?

Quick answers about your order, returns, subscriptions and our products.

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Orders & shipping

When will my order ship?

Orders ship from Atlanta, GA via USPS within 1 to 5 business days. Orders placed on the weekend start processing the next business day.

How much is shipping?

Shipping is free on every US order.

Where's my tracking number?

We email it as soon as your shipping label is created. Tracking can take 24 to 48 hours to start updating while USPS picks up your package.

Do you ship internationally?

Yes. We ship to all 50 US states and to select international destinations. International orders usually arrive within 2 to 4 weeks, depending on the country and customs. We don't ship to APO/FPO addresses at this time.

I entered the wrong address. Can you fix it?

Email support@hemokare.com right away with your order number. We can fix small errors, like an apartment number or zip code, before your order ships.

Returns & refunds

What is the 60-day money-back guarantee?

If you used your product as directed and you're not happy with your results, contact us within 60 days of delivery. We'll give you a one-time refund or store credit for your first opened item. This covers one unit per customer, on your first order.

How do I request a refund?

Email support@hemokare.com with your order number, a short note about your experience and your order confirmation email.

I got the wrong item or something is missing.

Sorry about that. Email support@hemokare.com within 7 days of delivery with your order number and a photo, and we'll make it right at no cost to you.

My order arrived damaged.

Email support@hemokare.com within 7 days of delivery with your order number and a photo of the damage. We'll send a replacement or a refund at no cost to you.

My package says delivered, but I can't find it.

Check with neighbors and your mailroom, and allow 1 to 2 extra business days. Still missing? Email support@hemokare.com within 7 days of the delivery date and we'll work with you and USPS to sort it out.

Subscriptions

How do I skip, change or cancel my subscription?

Log in to your account and open Subscriptions. You can skip a box, change your schedule, update your card or cancel. See our Manage My Subscription guide.

When do I need to make changes by?

At least 3 business days before your next renewal date. Once an order is processed or shipped, it can't be changed.

Is there a contract?

No. Skip, pause or cancel anytime.

Products

How do I take Peach Boost?

Take 4 gummies a day. Each serving has 4,000mg of creatine, 400mg of collagen peptides and 200mg of BCAAs.

When will I see results?

Creatine works best with consistency. Most women take Peach Boost daily for 8 to 12 weeks. Everyday movement helps, and glute workouts help even more. Results vary from person to person.*

Is Peach Boost vegan?

No. Peach Boost contains bovine collagen, and our capsules use bovine gelatin.

Are your products lab tested?

Yes. In our latest Peach Boost batch, lab testing found 1,197mg of creatine per gummy, more than the 1,000mg on the label. It also passed heavy metal and microbial testing.

Who should check with a doctor first?

If you're pregnant, nursing, under 18, taking medication or managing a medical condition (especially kidney issues), check with your healthcare provider before starting.

Account help

How do I log in?

Tap the person icon at the top of the site or go to hemokare.com/account. Enter the email you ordered with and we'll send you a login code. No password needed.

I can't see my orders.

Make sure you're logged in with the same email you used at checkout. Still missing? Email support@hemokare.com.

How do I update my email or address?

Update your details in your account under Profile. For an order that's already placed, email us so we can update it before it ships.

Contact us

How do I reach you?

Email support@hemokare.com and include your order number if you have one.

Still need help?

Our team is happy to help with anything else.

Email support@hemokare.com